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Product details
File Size: 2356 KB
Print Length: 402 pages
Publisher: Free Press; Reprint edition (November 1, 2007)
Publication Date: November 1, 2007
Sold by: Simon and Schuster Digital Sales Inc
Language: English
ASIN: B00120955I
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Amazon Best Sellers Rank:
#78,415 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
This text is a classic resource on the professional service firm, and as a consultant this reviewer appreciates the accumulated wealth of knowledge the author graciously decided to share. The content that Maister provides here is practical and very accessible, and consists mainly of articles published separately over a 10-year time period within such publications as "Sloan Management Review", the "Journal of Management Consulting", "International Accounting Bulletin", and "The American Lawyer". While most of these articles refer to professional service firms as partnerships, the vast majority of the material is still applicable to other types of firms, including the limited liability company (LLC). And the title might suggest a management audience, but the content is important for all associated professionals, including new associates. Because this book is so well written, this reviewer also recommends a reading by those considering work in this field, either those still studying at the university or those contemplating a professional transition. There is no other book quite like "Managing the Professional Service Firm", even though it has been over 15 years since its first appearance (1993) and a host of other texts have entered this space, especially after the late-1990s boom in consulting. The foundation of this book is the simplified mission statement that Maister indicates is the same, with varying refinements, for most professional service firms: "To deliver outstanding client service; to provide fulfilling careers and professional satisfaction for our people; and to achieve financial success so that we can reward ourselves and grow". Probably no coverage of this book can quite deliver justice to its quality. This reviewer set out to list several of the articles which they consider to be above and beyond the rest, but it was difficult to include all but just a small minority of the chapters. The strength of the content is slightly skewed toward the first half of the book, but strong articles persist throughout the 7 sections covering basic matters such as balancing company composition and profitability, client matters such as listening and marketing to clients, people matters such as motivation and scheduling, management matters such as strategy, partnership matters such as performance and compensation, and multisite matters. Highly recommended.
A must-read book for those (at any level) who work at a professional services firm. For newer folks, this is an excellent primer on how businesses work, from finances to sales to customer service and delivery. For more-seasoned folks, it is a great refresh and you will likely find several great nuggets. Highly recommended read.
Right out of the gate I will admit that I am not an expert in this field. This book was recommended to me by an individual with over ten years experience working for large consulting organizations. My interest in the topic arose out of a career change I was considering that involved an association with a small consulting firm that was in its early formative stages. I found this book to be easy to read and very informative. My understanding is that Maister is pretty much considered the guru of the form and function of these types of firms. This book was published in 1993 and it is essentially a collection of earlier articles written by him for professional publications so some of the material goes back to the 1980's. As one would expect, some of the examples found in these chapters are obviously dated but the over-all concepts seem to have held up well. This book provides a great insight into the types of practices or engagements various professional service firms may have: brains, grey hair and procedural and how they relate to organizational structures and life cycles. This book would be a great value to anyone entering a field populated by professional service firms (law, accounting, management consulting, etc) - especially young people - as it provides an excellent prospective on the issues these organizations must face. It could also be of some value to management folks who must hire these firms from time to time.
The book did cover concepts that are relevant to the service industries in general. This read might make sense only while serving in an organization, which otherwise if read would just appear as advice without established contexts.I liked the comprehensive nature of the writings. The author having researched numerous service organizations seemed to provide a very detailed view and scenarios which might be eminent in any service industry. It is a must read for those starting in a service industry as well as many of the insights might make sense only in long run !
The insights into the PS firms provide a starting point for the new age knowledge based businesses should be setup and run. You do not have to be a large partnership, but even a 1 person consulting firm can benefit especially on where to spend the time, how to strategically target businesses, how to grow and empower consultants, are profits for today or the future?
As someone who has a career in consulting, I can't believe this isn't required reading for all PS firm leaders. Very logical and useful for understanding the core business model of PS.
This is an excelent book for anyone effectively running or working or even considering hiring a professional services firm. The book is extremely structured. It begins with the basics, the fundamentals of the business model, defining concepts like leverage, classifying the engagements by types, etc. After the basics are established, it goes through the most important elements for defining success: client, people etc. It is an excelent book, and after reading it, you don't need much more than that to understand this kind of industry. It is a deep work, very clearly written and useful to read. The only things that could be explored are some "real-life cases". All the concepts are developed in a pretty general way. Anyone experienced in the industry knows that all the topics are solidly rooted in practice, but discussing some cases could add some "spice" to the text and make the reading more pleasant.
Excellent read! I learned so much that helped me to manage my start-up professional services firm.
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